Bilal Arbab

Background

About Bilal Arbab

Over 19 years of experience in IT and support technologies. Worked as team lead and manage a team of 30 techs globally. Good knowledge of IT products, technical solutions, service, and support. An enthusiastic, focused on meeting business needs by delivering excellent service, effectively prioritizing multiple tasks and work well under pressure. Analytical Self-starter with excellent problem-solving skills and professional approach to customer service and satisfaction Good Knowledge of Agile waterfalls and Dev/Ops. Experience as a support analyst analyzing issues and concerns and implementing systems to increase customer satisfaction, quality, and efficiency. Excellent written and verbal communication skills and proven ability to communicate effectively with executives, management, customers, and key stake holders. Contagious/positive enthusiasm toward the achievement of organizational objectives. Honest work ethic with the ability to excel in fast-paced, time sensitive environments, both individually and as a team member Honest work ethic with the ability to excel in fast-paced, time sensitive environments, both individually and as a team member