Bill Greenhalgh

Background

About Bill Greenhalgh

Focused, results-oriented Customer Service Manager with a strong career history of mentoring teams and exceeding both personal and team goals. Proven leadership experience in managing customer service and productivity, employee engagement, cross-selling and overall customer loyalty. Adept at leading teams to achieve consistent top-performance rankings. Posesses thorough knowledge of banking operations and excellent organizational skills; adept at problem resolution and research. Segment experience includes success in leading teams with servicing credit cards, commercial banking, personal banking and online banking. Ability to retain and develop diverse talent through focused leadership and coaching that enable the development of high performing individuals and work teams. Very open to the challenges of a new industry and role. My Key Skills are: Banking Products & Services - Human Resources - Project Management - High-Volume Workload - Performance Improvement - Compliance - Leadership - High-Level Communications - Microsoft Office Proficiency - Customer Service Excellence – Coaching & Mentoring – Change Management - Cross-Selling - Call Center - Time Management / Organization