Bill Hicks
Senior Director, Customer Success at Iron Mountain
Based in Philadelphia, United States
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Seniority
Director
Department
Customer/Client Service
Location
Philadelphia
Industry
IT Services and IT Consulting
Company size
23K
Contact information
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b•••••••@ironmountain.com
Phone
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Background
About Bill Hicks
I am a resourceful, purpose driven people leader with 20 years of diverse experience in managing employees, departments and organizations to high levels of success. My career is a consistent progression of taking on more leadership and responsibility with every new role while exceeding expectations and being rewarded for my efforts. My leadership approach is to confidently take calculated risks while being proactive with recognizing any potential challenges. As a former four year NCAA collegiate athlete, I remain calm and focused in competitive, fast-paced environments where critical thinking along with fast decision making is an absolute must. Competencies: Account Management l Process Improvement | Building & Maintaining High Performing Teams | Generating Savings & Revenue | Customer Experience | Mergers & Acquisitions | Budget | Strategic Planning | Exceeding Key Performance Indicators (KPI's)| Vendor Management | Business Process Outsourcing (BPO)| Change Management
Decision-makers
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