Bill Oconnell

Background

About Bill Oconnell

It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark Hunter A seasoned and highly accomplished business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. I am an innovative and articulate technical support professional with 28 years of work history working in technical support and networking environment. Troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. I am an excellent communicator, capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems. Install, configure, and maintain software applications, operating systems, administration, and network monitoring. I have the ability to quickly learn and master new techniques, programs, and equipment. Exceptionally creative and effective problem solver, excelling under pressure. Highly skilled in training and supporting all members of the technical team to work towards common goals. I am instrumental in developing programs and projects to improve efficiency and productivity. Active contributor for driving activities and developing procedures and policies to improve the quality of the service organization. My remarkable leadership and interpersonal skills let me communicate with upper management and team members. I am confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines.