Bill Phillips

Background

About Bill Phillips

I’ve progressed from a general computer tech through running a support & repair shop, being a corporate level lead tech and enterprise service desk lead, all the way to being responsible for everything IT related in a privately held SMB. While working my way up, I’ve gained an interesting variety of planning, operational and problem solving skills. My experiences include physical security and video monitoring, documentation, knowledge management, training, policy creation, disaster recovery and business continuity planning, virtualization, network security, server and data security, vendor management, regulatory compliance, change control, and coordinating outsourced / international support staff. These have combined in some unusual ways, such as finding myself in front of a MicroVAX terminal learning on-the-fly how to export inventory data to spending several weeks in Romania ironing out problems in process management and documentation transfer.