Bill Self

Background

About Bill Self

From my perspective, the client’s success is the most important consideration. I help already great organizations to better demonstrate their effectiveness to customers, employees and the community. Performance excellence, built around the clarity that I bring, helps organizations make a bigger impact by telling their story better. Improvement for my clients and their customers is what I focus on—better results and value for all stakeholders. I have an extensive background in quantitative research of customers and employees and a passion for creating workforce cultures that are aligned to be more productive and customer-empowered. This obsession with exceptionally high-performing organizations led me to write and publish my book, Customer 3D: A New Dimension for Customers, showcasing leading-edge techniques for transforming traditional organizations into customer-centered champions. You should connect with me if your organization: • Has good customer service and wants to improve it even further. My specialty is transforming very good companies to world-class. • Loves transformative speakers for its business events. • Is passionate about performance excellence and your Baldrige journey needs the strongest possible metrics in the elements of Customer, Workforce Engagement, or Results. • Wants to develop evidence-based outcomes to demonstrate its impact on customers and the community. I am proud to be a member of the National Speakers Association, the American Society for Quality and to serve on the Board of Directors for the regional Baldrige organization, Partners in Performance Excellence. What am I most passionate about? Creative ideas that are changing the world. And helping organizations that really care about delivering world-class performance. My work enables organizations to be more successful because they establish and measure the evidence-based outcomes being achieved for their constituents and customers. Ph:+1 585.370.1038