Billy Butler

Background

About Billy Butler

Executive leader with over 25 years’ senior management experience within leading multinational environments, and extensive success across Operations, Manufacturing, Engineering, Supply Chain, Program Management, Strategic Planning & Business Development, Vendor/Contract Management, Quality and Customer Services. A press-trained communicator who drives significant growth and cost-savings and excels in building and developing teams of up to 800+ Team Building & Leadership Business Strategy Business Development Client & Stakeholder Management Change Management Staff Retention Supply Chain Management Improvement Programs Budget Management Restructures & Acquisitions Negotiation Presentations LEAN Processes Major Accomplishments: Actavo: • P&L Responsibility for telecoms infrastructural roll-out for the Trinidad market on behalf of the client in addition to regional leadership for Procurement, Logistics, IT and Infrastructural Design as well as general workforce management for 230 ex-pat and local staff {as well as 500 sub-contractor field staff} in addition to P&L Responsibility and integration program lead post-Actavo-acquisition of the Engineering Division of Atlantic Engineering Group (AEG) based in Braselton, GA. Dell: Delivered KPI improvements ranging from 25% to 80%. Created Dell’s new customer support model, delivering 200% return on investment, improving customer loyalty by 60% while saving $60M in annual costs through global restructuring and developing a Customer Services Playbook which enabled US$450M in sales revenue. Also won the Ruban d’Honneur Award for Customer Focus at the European Business Awards in 2010 "Billy understands the customers' need and has a unique way of translating his knowledge with the customer to drive outstanding customer experience"- Gemma Coupland, Dell