Billy Dhillon

Background

About Billy Dhillon

20+ Years of Team/Tech Lead Experience managing a team of network engineers to assure customer satisfaction and technical depth was reached in all support incident cases. • Proven leadership abilities and troubleshooting skills with the aptitude to adapt quickly to multiple process changes. • Communication and presentation skills that range from delivering technical triages to various groups within the company to presenting business strategies to senior management. • Directed Team Projects to improve transparent communication, time management as well as advance technical depth across the team. • Responsible for efficient case documentation to assure that documents are easy to read by other engineers, Team Leads and Managers within the organization. • Delivered Technical & Soft skills Training for New Hire and Senior engineers. • Work well independently or as a team member with a positive outlook on the job an extending my motivation to other peers in the field.