Billy Kennedy
Lead Design Researcher at Spotless B Corp
Based in London, United Kingdom
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Seniority
Manager
Department
Research & Development
Location
London
Industry
Design Services
Company size
158
Contact information
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b•••••••@spotless.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Billy Kennedy
The last 10 years in my career have been spent delivering detailed, recommendation based insight to clients such as Sony PlayStation, BT, Facebook Whatsapp and Instagram, Natwest (Mettle), and and Fidelity. I have a deep passion for nurturing and developing UX and Service Design insight talent. I have managed teams of researchers and designers, and let on initiative to improve reporting, workshopping, and insight gathering. As a manager of creatives, I have implemented detailed plans for improvement using the SFIA framework. Specialties: Customer Research, User Testing, Workshopping, Digital Strategy, Customer Strategy
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