Billy Mark
Director of Food and Beverage at Sheraton New Orleans Hotel
Based in New Orleans, United States
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Seniority
Director
Department
Operations
Location
New Orleans
Industry
Hospitality
Company size
82
Contact information
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b•••••••@••••••.com
Phone
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Background
About Billy Mark
Boosting food and beverage revenues, leading efficient hospitality operations, and managing high-performance teams while delivering exceptional customer service is what I do. I am an energetic, Certified Sommelier and Army Veteran with success innovating effective growth plans and creatively overcoming challenges to propel business objectives forward. Throughout my career, I have leveraged my passion for leadership, financial management, sales results, and employee engagement with strong, adaptable business acumen to help a variety of properties – including Starwood, Disney property, Wyndham, and Hilton – succeed. Some of my key projects have included 4-diamond hotel management, seamless ownership transitions, cost reductions, and profitability increases. In everything I do, I focus on exceeding guest expectations and ensuring optimum quality experiences. I am an innovative coach with strong relationship building, communication, and technology skills, guiding change management techniques to continuously exceed goals. I enjoy making new professional connections, so please feel free to message me! Relevant Technology Tools: Micros and InfoGenesis (POS software) BirchStreet (Procure-to-Pay solution) Adaco (Operation Control and Purchasing system) Unifocus and TimeSaver (Labor Management solution) Evention (Tips and Gratuity Tracking software) Areas of Expertise: Marriott, Hilton, Wyndham, Independent Brand Experience I Big Box Hotel Experience I New Building Openings & Transitions I Food and Beverage Knowledge | Revenue Generation | Business and Sales Strategy | Financial Management | Customer Service and Satisfaction | Project Management | Employee Satisfaction | Operational Efficiency | Technological Integration | Leadership Development | Change Management | Adaptable Business Acumen
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