Billy Moore
Incident Manager at Cisco
Based in Durham, United States
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Seniority
Manager
Department
Operations
Location
Durham
Industry
Software Development
Company size
95K
Contact information
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b•••••••@cisco.com
Phone
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Background
About Billy Moore
Proven Operations Engineer Manager with experience in Managed Services and NOC environments. Managed teams from 10-20 NOC Engineers. Ability to effectively and efficiently manage the development and direction of an operational team in order to drive revenue growth and technical productivity, while promoting high quality customer satisfaction. Ability to create and provide Engineering development, ticket/SLA metrics, and process improvement plans to management to ensure appropriate strategy is in place to better support the customer. Experienced in facilitating internal and customer mapping sessions for numerous use cases, processes, and work instructions. Exceptional ability to work collaboratively with cross-functional teams to troubleshoot issues and diagnose root cause
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