Billy Stringfield

Background

About Billy Stringfield

I’m a Senior Customer Success Manager with 7+ years of experience helping clients succeed through strong relationships, training, and support. Currently at ThomasKelly Software Associates, I manage the full client lifecycle, from onboarding to ongoing support, with a focus on driving product adoption and long-term satisfaction. I’ve built programs that reduce time-to-value, improve client outcomes, and foster lasting partnerships. Before moving into customer success, I led teams and managed operations in industries like printing and signage, where I honed my skills in project management and client service. My time in the U.S. Navy taught me leadership, cultural awareness, and how to perform under pressure which are skills I continue to apply in my work today. I’m passionate about helping clients reach their goals and always looking for ways to improve processes, drive outcomes, and provide excellent service.