Billy Waters

Background

About Billy Waters

I’m a Senior Solution Architect specialising in workforce management and SaaS solutions for the hospitality sector. I help organisations optimise staffing, reduce admin, and improve employee engagement through advanced scheduling, forecasting, and AI-driven tools. I’ve partnered with leading hospitality brands — including The Pig Hotels, Gleneagles, Pizza Pilgrims, Shepherd Neame, Hakkasan, and Stonegate — delivering end-to-end workforce solutions that drive measurable business impact. My expertise spans consultative solution design, implementation, and post-launch optimisation, working closely with clients to maximise ROI and align technology with operational goals. I also contribute to product strategy, ensuring customer insights shape future development. I’m passionate about helping hospitality teams work smarter, freeing managers for higher-value work, and improving both operational efficiency and employee satisfaction. Always eager to explore opportunities where technology meets business transformation.