Billy Wheeler
Operations Supervisor at New South Construction Supply
Based in Charleston, United States
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Seniority
Manager
Department
Operations
Location
Charleston
Industry
Building Materials
Company size
75
Contact information
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b•••••••@newsouthsupply.com
Phone
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Background
About Billy Wheeler
Experienced Technical Service & Customer Support Leader with a passion for optimizing operations, streamlining processes, and building high-performing teams. Over the years, I’ve helped transform service departments by reducing response times, increasing efficiency, and enhancing customer satisfaction, all while keeping things running smoothly behind the scenes.I thrive on problem-solving, whether it’s integrating systems like Zoho Desk with SAP to cut down manual work, scaling call volumes without adding headcount, or implementing SLAs and KPIs to drive service excellence. I love finding ways to make things faster, smarter, and more efficient, while keeping both my team and customers happy.I’m also dedicated to mentorship, collaboration, and continuous improvement, whether that means leading teams through process changes or developing training materials that make everyone’s job easier.Let’s connect! I’m always up for a conversation about service innovation, automation, leadership, and operational efficiency.
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