Seniority
Staff
Department
Information Technology
Location
Vancouver
Industry
Banking
Company size
96K
Contact information
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b•••••••@rbc.com
Phone
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Background
About Bimal Thaker
Experienced IT Support Specialist with over 6+ years of dedicated experience, backed by CompTIA Network+ & CompTIA A+ certifications [CIOS]. Proficient in delivering top-notch network infrastructure solutions and providing comprehensive IT support services. Assisted the clients as a level-1,2 product support engineer with maintaining customer satisfaction over 98% and more than 90% of case closures without involving higher-level support during all the years. With the completion of post-graduation studies in network security, I have gained a profound understanding of networking principles, network security protocols, TCP/IP networking, network architecture, wireless LAN control, intrusion detection systems, and VPNs. Additionally, I bring hands-on experience in configuring and maintaining network hardware and software.
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