Binoy Roy
Associate (Email Escalations) at Zomato
Based in Delhi, India
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Seniority
Staff
Department
Customer/Client Service
Location
Delhi
Industry
Technology; Information and Internet
Company size
25K
Contact information
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b•••••••@••••••.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Binoy Roy
As a Customer Delight Associate, I assisted customers via Zomato Chat Support, focusing on the seamless management of online ordering, high-order value transactions, top customers, IRCTC Train orders, and Non/Self Logs channels. During this time, I also contributed valuable software-related insights to enhance internal communications and streamline processes. Currently, I have been given a new role managing customer queries via Emails as part of the Email Core team. This role involves conducting a well-drafted investigation and root cause analysis (RCA) to provide effective solutions that align with the customer's needs.
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