Bipasha Das
Service Coordinator Lead at Balaji Solutions Limited
Based in Kolkata, India
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Seniority
Staff
Department
Customer/Client Service
Location
Kolkata
Industry
Computer Hardware Manufacturing
Company size
309
Contact information
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b•••••••@balajisolutions.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Bipasha Das
POSITION: SERVICE CO-ORDINATOR LEADER (IN HEAD OFFICE)* Asp & Branch Handling.* Reducing Of Calls.*Checking Of Claim Sheets.* Managing Of All India Stocks.* Managing Of Pan India Branches.*Interacting with all RD(s) of BSL distributors.*BSPL RD network escalation management and closure.*Ticket monitoring and closure tracking - by ASC *CRM management- For any changes in CRM structure.*Management Escalations- MIS / Analysis on ASC working.*Network management BSPL direct distributors- service related escalations.*ASC Management in all the Terms like- pending customer complaints, DOA approvals pending, Any etc.*To work on DOA pendency at sales channel.*To review the current foot-print of the ASC network and take recommendations from market to add newASC partners wherever required *ASC Claim Management.*Spares and product Management.
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