Biplav Dey

Background

About Biplav Dey

18 years of total IT experience in various roles like Solution Architect, Product Owner, Business IT Consultant, CRM Techno-functional Consultant, Developer and Support Analyst on CRM platform. • Currently working as a Solution Architect for Rabobank, Netherlands. • Worked as Solution Architect and CRM Techno-functional Consultant for Canon, Amstelveen for 7 years (as part of an IT partner company) • Solution Architect responsible for implementing Canon’s revolutionary and huge cost-saving Intelligent Consumable Management project of Canon Service Experience. • Product Owner/Business Analyst for migrating Canon’s automatic consumable ordering process from UGW (on premise Core application of Canon Inc. to store the Model and Consumable relationship across the globe) to DSF, a cloud-based AWS solution. • Techno-functional Consultant for Contact Center, Field Service and Self-Service domain responsible for building Product Vision and to maximize Product Value by collaborating with Business, System Teams and Scrum Teams. Define Product Roadmap and successfully deliver the Product in multiple iterations by maintaining a healthy & prioritized backlog. Responsible for defining MVP and elaborating Business requirements with the development team. • Business IT Consultant, a customer facing role with technical expertise responsible for Analysis and Solutioning of Business requirements for both B2B and B2C segments. Responsible for providing solution for better customer experience and reduced operational cost.