Biresh Singh

Background

About Biresh Singh

A seasoned professional in After Sales & Service Operations, Customer Relationship, Technical Services and Dealer Management. Structural Product Quality Feedback Report” to the production company for quick improvement - Recommends spare list to all regions for smooth operation for new products. Overall Experience and responsibilities in nutshell: • Customer Satisfaction: Monitor, response and resolution time with respect to customer service issues coordinate with concerned dealer for effective closure, and coordinate between customer project base and other regional offices for resolution of commercial issues in case of non-home base customers to ensure high levels of customer satisfaction. • Key Account Management: Manage identified key accounts concerning sales and aftermarket (parts & service) and commercial issues, liaison between concerned positions internally and the customer to present a one-point contact for identified accounts. • Parts Sales and marketing: Seek market feedback, review parts sales performance report, develop & implement parts marketing campaigns; provide inputs on parts pricing. • Critical Equipment issue & feedback: Handling critical equipment issues associated with their equipment regarding commissioning, schedule service, preventive service, troubleshooting, Breakdown service, repair, and spare parts inquiry. Key Competencies and Skills • Technical expertise and Analytical • Strategic Management • Techno-Commercial Operations • Dealer handling and complete cycle planer • Proficiency in Microsoft Office • Proficiency in Power BI • Proper utilization of dealer service manpower and ensuring profitable business • Potential to execute plans