Birthe Rytter
Associate Director at Kyndryl
Based in Central Denmark, Denmark
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Seniority
Director
Department
Information Technology
Location
Central Denmark
Industry
IT Services and IT Consulting
Company size
61K
Contact information
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b•••••••@kyndryl.com
Phone
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Background
About Birthe Rytter
Since October 2014: Nordic Process Services Operations Manager and People Manager for Service Level Management, Request Fulfillment Management and Knowledge Management for Nordic accounts. Process manager for Service Level Management since January 2012. Key role in implementation of IBM's version of ITIL v3 Service Management Processes. Team Leader in Service Level Management since December 2011 Team Leader in Service Level and Availability Management for 3 years Service Level Manager since august 2005. Creating and maintaining Procedures Manuals and Service Reports for customers. Leading the development of new Nordic Standard templates to support the Service Level Management deliveries. OAT(Operational Acceptance Test)/Project Manager for 4 years. Planning and leading the test required before release of new systems to production. Acting as transformation manager between technical developing units and technical operational units. System operator for 2 years in surveillance on Mainframe Platform. Primarily MVS and AS400. Provided 1.st level support, and carried out maintenance in Service Windows.
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