Biswas Bomkesh

Background

About Biswas Bomkesh

A Graduate from Sambalpur University with over all 16 years of experience in Service Management, Service Delivery and Assurance, Process Management and Transition with strong foundation of technical & Management Skills. Experienced ITIL 4 Certified and have hands on experience in driving efficient and effective Incident Management, Change Management operations,Problem Management,Service Level Reporting, SLA Management, Vendor Management, Team Management Risk analysis, SIP, Account mining sound knowledge of Microsoft tools including Skype.Worked As SIAM consultant for Hamburg commercial Bank and currently working as Major Indent Manager and accountable for Service Delivery and execution of incidents management, Major incidents handling and ensuring that SLA’s are met and there are no customer complaints. Responsible for Process Documentation & Management, Team Management, and Service review meetings with customer/internal senior management and manage the SLA/KPI framework and deriving the continual Service improvement plans. Liaising with internal and external stakeholders across all levels of the business and various departments. Customer Centric and the focal point of escalation/consultation for the internal team and customer queries. An independent, innovative, Proactive, systematic, organized, efficient, hardworking and dedicated passionate worker with an analytical bent of mind, determined to be a part of a growth-oriented organization and willingness/ability to cross train on other protocols with minimal guidance. A Skillful Manager with sound people Management Skills; performance management and chalking out required skills Development plan for the team, Manpower utilization & productivity Management and build performance driven culture.