Bj Knapp

Background

About Bj Knapp

Experienced and passionate and customer-driven SaaS Implementation Manager with 10+ years of experience. My human-centric approach to training and ability to tailor delivery to any learning style makes my client implementations a success every time. Contact me at bjknappwrites@gmail.com Client-obsessed results-oriented Implementation Manager successful in fostering effective and inclusive training environments for clients, new hires and sales teams. Skilled at building rapport with stakeholders as well as building client relationships that deliver meaningful outcomes. I thrive in a collaborative team environment and also work well independently. Core Competencies: • Client product training • SaaS Implementation Management • Employee Product Training • Sales Team Product Training • New Hire Onboarding and Mentoring • Webinar Facilitation • Client Management • Program Management • Team Building • Process Documentation • Process Efficiency Improvement • Entrepreneurial Mindset • Problem Solving I have consistently scored higher than 96% on client post implementation satisfaction surveys. My records are managing 7 complex implementations and serving as a Client Success Manager for 66 unique clients simultaneously. Please contact me with any Implementation Management opportunities at bjknappwrites@gmail.com.