Bladdy Flores

Background

About Bladdy Flores

Day-to-day management of technical IT operational processes including performance management and metrics. Develop, implement, and ensure compliance with operational policies and procedures. Accomplishes financial objectives by forecasting requirements, budget development, and ensuring effective and efficient use of resources Contribute best practices to knowledgebase documentation to further reduce escalation incidents Represents the team during business and client meetings, act as the liaison between the technical operations team and the business, promote evolving IT Outsourcing Service Model. Ensures the alignment of the team in understanding the concept of remote staffing IT services to global markets. Support and serve as a mentor, create task forces and workgroups, as needed, to ensure continuous process improvements, and business objectives are being met. Use stakeholders’ feedback to implement necessary improvements and adjustments to technology. End to end accountability for all aspects of IT to the business, including escalation point for operational and delivery issues. Evaluate and manage the IT technical team’s performance and establish employee training and development plans that align with organization development philosophy. Develop and coach leads, subject matter experts, technicians and engineers for growth opportunities and succession planning. Ensure the operationalization of technology solutions to support business operations. Drive technology solution implementations and migration processes of new accounts. Deliver all internal and external clients' project requirements on time and in full. Supervise system infrastructure to ensure functionality, efficiency, and continuity. Support for physical security system infrastructure and software solutions.