Blair Pippin

Background

About Blair Pippin

I’m a Strategic Customer Success leader with experience managing $1M+ ARR SaaS portfolios in estate and planned giving technology. I help mission-driven organizations achieve measurable impact by combining proactive lifecycle management, executive stakeholder partnership, and data-driven engagement strategies.Over the past four years at FreeWill, I’ve managed 70+ accounts, maintaining 97% Gross Dollar Retention and 99% Net Dollar Retention, while achieving an NPS of 83. I guide clients through onboarding, adoption, and renewal, ensuring they maximize the social impact of their programs and technology investments. My approach blends strategic planning with creativity and empathy, skills honed over a decade of leadership in nonprofit and social impact organizations.I thrive at the intersection of technology, strategy, and mission. Whether leading strategy sessions, presenting to executives, or building cross-functional initiatives, I focus on delivering outcomes that advance both organizational goals and community impact.Outside of work, I enjoy the outdoors, music, and photography. These creative outlets inspire how I approach problem-solving, storytelling, and designing meaningful experiences for those I serve.Technical Skills: ChurnZero, Blackbaud Database, Mailchimp, Adobe Photoshop, Illustrator, InDesign, Lightroom, WordPress, Confluence, Zoom, Google Suite, Microsoft Office, Slack.