Blake Pratt

Background

About Blake Pratt

With over 9 years of experience in contact center management, I am passionate about delivering excellent customer service and improving business processes. Currently, I am acquiring a Bachelor's degree in Business Administration with a focus on IT Management, and I am certified in Lean Six Sigma: Green Belt and Situational Leadership. Previously, I worked at Lowe's Companies, Inc. for over 8 years, where I transitioned through multiple roles and departments. My favorite position I held there was being a Contact Center Assistant Manager over a team of offline specialists. In this role, I built out the specialty program, training over 25 employees, and later promoting multiple individuals from my department to other areas of the organization. As a person with a strong work ethic and an analytical mindset, I strive to improve efficiency across all levels of any organization I’m working with. A key strength, as well as something I enjoy, is designing and improving standard operating procedures that are easily understood for employees from any background or prior experience.