Bless Cherry

Background

About Bless Cherry

With over 11 years of experience in the banking and hospitality industries, I am a senior fraud analyst who is passionate about protecting customers and businesses from fraudulent activities. I have a strong background in risk assessment, data analysis, and customer service, and I enjoy applying my skills to shape decisions that affect the bank's security and the customer's experience. I value teamwork, innovation, and integrity, and I strive to contribute to Bank of America's mission of responsible growth and customer satisfaction. In my current role as a senior fraud analyst at Bank of America, I spearhead fraud detection and servicing initiatives for corporate accounts, engaging in in-depth research and analysis of account activities, ensuring prompt resolution of fraudulent cases, and minimizing client disruptions. I also manage risk assessments, document data from client interactions, and present my findings and recommendations to senior management. Additionally, I leverage my proficiency in statistical tools and presentations to create reports and dashboards that monitor fraud trends and performance metrics. I am always eager to learn new skills and techniques, and I have recently obtained a certification in creating positive conversations with challenging customers.