Bob Budgen

Background

About Bob Budgen

Highly successful and results orientated Accounts Receivable Manager with outstanding communication skills with proven success. I have extensive experience in developing, implementing and managing all AR operations and procedures for the OTC function. Dedicated to cultivating and maintaining enduring relationships through having a high degree of interpersonal skills and a well-developed ability to manage stakeholders and enhance customer relationships. Key Achievements • By training and mentoring a dysfunctional unit of 15, reduced the head count to a cohesive team of 8 productive credit controllers. Reduced staffing costs by $525K pa in the first year. • Cut debtor delinquency by 75% from $1.4M to $0.35M. • Helped introduce new paperless workflow processing systems to eliminate manual handling that will lead to drastic reductions in turnaround with savings of at least $500K. • Introduced business partnering upstream process to eliminate silo mentality across different departments. • Managed a team of 24 in combined Customer Service/Credit department. • Off-shored the entire AR function, saving approximately $250K.