Bob Dsouza

Background

About Bob Dsouza

Customer service and operations professional with 9 years of progressive experience across respected BPO and customer support organizations. Recognized for consistently delivering excellent service, building high-performing teams, and driving operational success.I began my journey with Atos Worldline as a Customer Service Representative, where I developed strong communication and problem-solving skills. I moved on due to the company's relocation to a distant site.I then joined Epicenter as a Senior Customer Service Associate, where I thrived for over a year. My dedication and performance earned me multiple rewards and consistent recognition from both customers and management.Following that, I took on a long-term role at First Source, starting as a Senior CSF for 2 years before being promoted to Subject Matter Expert (SME). Recognizing my skills and leadership potential, I was selected to help set up a new site in Hyderabad as part of a specialized launch team. This led to my promotion as a Team Leader, where I was responsible for guiding teams, streamlining processes, and ensuring service excellence.Throughout my career, I've been driven by a passion for delivering quality service, mentoring others, and continuously growing in every role I take on. I bring with me a strong foundation in team leadership, customer engagement, and process improvement.