Bob Hesse

Background

About Bob Hesse

I am an insightful, driven, and goal-oriented professional with a seasoned claims management background, a history of optimizing and streamlining call center workflows, and a talent for aligning teams around common goals. I combine over two decades of experience providing operational leadership, vision, and direction for multiple high-profile organizations; upholding high standards of customer service excellence in all claims management activities; leading and training top-tier teams to enhance organizational agility and performance; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and inspire his team. I have the ability, expertise, and coaching skills to drive my team to success. I believe that people function best when their leadership strikes a careful balance between hands-on management and laisser-faire oversight. I think people should be given room to work creatively, make mistakes, and build on the knowledge gained from their efforts. After 20+ years in this industry, I have learned to perfect that delicate balance between autonomy and accountability. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a team member, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively.