Bob Hook

Background

About Bob Hook

PROFESSIONAL SUMMARY • Management of IT professionals in multiple site/country environments • Proven abilities to reduce employee turnover and build strong teams, resulting in higher productivity • Negotiate multi-million dollar plus contracts in areas such as: o Application development with vendors and sub-contractors o Telecommunications o Network support o Payment card processing o Computer systems hardware installation & ongoing support • Project Management with proven ability to complete projects on time and within budget • Hands on application & database development • Extensive experience in Retail Systems and support functions; inclusive of POS, Self Check, Payment Processing, Back Door Receiving, Infrastructure build out & configuration, Helpdesk support • Many years of site construction planning and building development in Data Centers and corporate infrastructure • PCI Compliance management level 1 & 2 • LAN/WAN implementation & management • Experience with multiple mini computers such as HP & IBM • Many years of experience in telecommunications technologies (dial-up, wireless, frame relay, T1, T3, OC3-48, MPLS & Fiber) • High level of vendor relationship management • Impeccable track record of effectively evaluating business needs and converting those needs into business solutions through the use of various technologies