Bob Mayo

Background

About Bob Mayo

Seasoned Field Service Engineer / SSR / Project Manager who worked at IBM Corp. on Brokerage servers (System X, HP Proliant), with prior experience on IBM mid-range systems, storage devices, large printers (laser, ink jet, impact), networks, PCs, etc. totaling 12 years, with 4 additional years at Northrop Grumman (Biohazard detectors), and Banctec on 3890 high-speed check sorters. I've also worked in Service Operations Headquarters at IBM Global Services for 9 years supporting the Field Service organization and managing several projects / programs such as the QSAR application, as the requirements owner, and PC Asset Management/ Deployment coordinator. Experienced Service Delivery Manager (3 years at IBM) in the NY Metro Area and 4 years as a Network Coordinator / Northeast Area Helpdesk representative / deskside support, and instructor of Lotus SmartSuite and PROFS, also at IBM. Specialties: Service Delivery Currency processing equipment Computer Hardware Service Delivery Customer Service Server maintenance Data Canter Electro-mechanical technician IT Asset Management/Deployment Business Analyst/ Requirements End User Support Deskside Support Data Analysis Project Management Service Management