Bob Shiels
Service Delivery Manager at Netcall
Based in Bedford, United Kingdom
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Seniority
Manager
Department
Operations
Location
Bedford
Industry
Software Development
Company size
460
Contact information
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b•••••••@netcall.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Bob Shiels
A driven and focused Senior Technical Support Professional who has acquired key experience to date within various support roles in leading organisations, resulting in an excellent knowledge throughout a technical, Service Delivery, IT and Customer Support environment. Has extensive exposure in Service Delivery, Service Level Agreements, Project leadership, Employee management and training, Desktop / infrastructure deployment and customer support. Key Skills • Support Personnel Management and Training • Service Level Agreement reviews and implementation • IT Project Management • Business Planning and Policy Writing/Implementation • Service Desk Management • Vendor Management • Service Delivery / Contract Management • Business Continuity Planning • Reason For Outage Reports • Technical Customer Meetings • Message Compliance and Disclaimers • Service Level Agreement Planning and Implementation • Technical Conference Planning and Installation • Cat 5/6 Cable Installation • MS Office, Excel, Word and PowerPoint
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