Bodhayan Aich

Background

About Bodhayan Aich

Turning Customer Challenges into Seamless Solutions | Billing, Troubleshooting & Customer Support Expert As a dedicated and results-driven Process Associate with 2.5+ years of experience, I thrive in delivering exceptional customer service and operational efficiency. My expertise lies in chat-based support, troubleshooting, and billing guidance, where I focus on professionalism, accuracy, and building strong client relationships. At Capgemini, I honed my ability to meet SLAs and KPIs while managing multiple tasks seamlessly. Recognized as a 4X Best Performer, I continually seek to enhance processes, improve customer experiences, and drive excellence. Current Role: Customer Support Agent – specializing in billing, troubleshooting, and client support. Previous Role: Data Annotator & Mentor – ensuring high-quality labeling for AI/ML projects. Key Skills & Expertise: Chat-Based Customer Support & Troubleshooting Billing Guidance & Issue Resolution MS Office | VLOOKUP | Basic Power BI | ChatGPT Process Improvement & Performance Optimization Team Mentoring & Cross-Functional Collaboration I bring a problem-solving and proactive approach to every challenge, constantly exploring new tools, optimizing workflows, and mentoring teams for success. Currently preparing for an SME/QA role, I am eager to take on leadership challenges and contribute to process improvements. Let’s connect to collaborate on impactful solutions in Customer Support, QA, and BPO leadership!