Bodin Pollard
Customer Experience and Support Manager at Readytech
Based in Australia
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Seniority
Manager
Department
Customer/Client Service
Location
Australia
Industry
Information Technology and Services
Company size
539
Contact information
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b•••••••@readytech.com.au
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Background
About Bodin Pollard
With a field-tested, Customer-Led Growth approach to Customer Success- I’ve lead large Enterprise CS teams through massive SaaS platform migrations that defended and grew $16M in annual recurring revenue with virtually zero customer churn or employee turnover - Restructured early stage pre-revenue start-ups and mid-stage scale-ups ($3M ARR) to deliver frictionless onboarding that produced immediate customer time-to-value - Increased the annual contract value of established major accounts by 18% within months of starting a new role - Mentored dozens of CSMs towards great careers in a wide variety of roles and industries Specialities: Customer Success, SaaS, consulting, customer experience, people leadership & development, change management and adoption, cross-functional collaboration
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