Bogdan Capraru

Background

About Bogdan Capraru

With over six years of professional experience, I specialize in team development, training, and operational excellence. As a Team Lead Manager at Genpact, I am committed to fostering a culture of growth, collaboration, and performance excellence. My goal is to empower teams to achieve and exceed key performance indicators while delivering exceptional customer service experiences. By aligning with Genpact’s mission, I aim to bring innovative solutions and a people-first approach to drive impactful results for the organization. At Genpact, I lead and coach a team of customer service professionals, ensuring exceptional service delivery through effective training and performance monitoring. My work involves setting clear goals, streamlining operations, and guiding my team to meet and exceed expectations. Prior to this, I honed my skills in team management, performance evaluation, and operations oversight as an Operations Supervisor at Teleperformance, where I focused on enhancing agent performance and optimizing call center operations.