Boris Cortes

Background

About Boris Cortes

With a solid background in customer support and management, my journey at Faire has been centered on working cross-functionally, leveraging data to enhance customer experience and operational efficiency. By identifying trends in customer interactions, feedback on A/B testing, optimising response times and resolution rates. Analyzing key metrics allowed my team to pinpoint pain points, iterate on solutions, and drive measurable improvements in customer flows resulting in improved customer satisfaction. My analytical mindset, combined with a deep understanding of customer needs, ensures that decisions are informed by data and lead to meaningful business impact. At Faire, my previously developed leadership skills translate into driving efficiency, fostering collaboration, and creating a culture of continuous improvement to support business growth.Previously, as a Manager, I developed a strong ability to lead and influence teams to deliver results. I managed KPIs, analyzed financial reports, forecasting, and drove operational excellence in high-turnover environments. A key part of my role was balancing strategic oversight with hands-on coaching, ensuring teams were engaged, high-performing, and aligned with business goals.