Boris Peprah
Quality Professional at Morgan Stanley
Based in Columbus, United States
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Seniority
Staff
Department
Other
Location
Columbus
Industry
Financial Services
Company size
101K
Contact information
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b•••••••@morganstanley.com
Phone
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Background
About Boris Peprah
I am an experienced Call Center Operations Manager and Quality Professional with a proven track record of exceeding productivity goals and enhancing customer loyalty. Currently at Morgan Stanley, I lead assurance activities and manage risks, while promoting service quality. With over five years in customer service and operations, I specialize in resolving complex issues, managing escalations, and coaching teams for success.I am skilled in risk analysis, stakeholder communication, and IT support, with certifications including Google IT Support Professional. I’m pursuing a BAS in Computer Information Systems to further enhance my technical expertise.
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