Borna Saeedi

Background

About Borna Saeedi

Helping customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations • Ability to assess customer support needs and provide solutions. • Helping new and existing customers to acquire knowledge and skills of Microsoft products to build and enhance their knowledge about devices and services • Identifying potentially complex repair situations to store leadership and original equipment manufacturers. • Maintain a high level of product knowledge in all Microsoft retail products, devices, and services and staying on top of the recent updates regarding Microsoft products and services. • Continuously learning through others, self- educate, sharing specialized knowledge, and expertly demonstrating and presenting the newest product and service offerings across all devices • Collaborating with peers, store leaders, corporate, and field team members in the development of the necessary tools. • Dealing with Hardware upgrade and providing solutions leading to a higher optimized performance on customer’s devices. • Expert in Client Relationship Management Database ( Microsoft Dynamics CRM) • Deep understanding on Microsoft Products such as Office, Skype, OneNote and OneDrive. • Outlook Trouble shooting with various types of emails such as POP3, IMAP, Exchange. Outlook email, calendar and contacts setup, backup and retrieve for Business and consumers.