Bosko Jelavic

Background

About Bosko Jelavic

Professional Summary Experienced and dedicated IT professional with a strong track record in IT service management, process optimization, and technical support. Over a decade of expertise in ITIL, ITSM methodologies. A proactive leader skilled in onboarding, team development, and knowledge management, ensuring operational excellence and continuous improvement. Leadership & Management Strengths • Proven ability to lead and manage cross-regional teams, optimizing workflows and enhancing collaboration. • Strong decision-making and problem-solving skills, ensuring efficient issue resolution and process enhancements. • Expertise in onboarding and training, co-founding the Teva IT Academy to enhance employee skills. • Successfully coordinating global IT for TEVA support operations, improving service delivery and customer satisfaction. • Adept at fostering a knowledge-sharing and continuous learning culture, creating over 150 Knowledge Articles and managing over 500 knowledge assets. Key Achievements • Part of SAP Go-Live projects across multiple countries, ensuring smooth implementation & support. • Led a team of 20 professionals across IN and Croatia, overseeing daily operations and shift management. • Developed and standardized onboarding methodologies, improving integration for new employees. • Collaborated with HR to manage recruitment processes, selecting and mentoring top talent. • Championed IT strategy delivery, KPI measurement, and process automation for enhanced efficiency. Technical Expertise • ITIL and ITSM methodologies, SLA, OLA, and KPI management. • Proficient in SAP, BI, Kiteworks, ServiceNow, and IDM systems. • Strong documentation and knowledge management capabilities, ensuring seamless info transfer. • Skilled in server vulnerability management, and network hygiene best practices. Personal Strengths • Highly motivated, adaptable, and results-driven with a passion for innovation. • Strong communicator and inspiring leader, fostering teamwork and collaboration. • Quick learner, capable of driving strategic improvements. Vision as a Leader & Manager • Continuously improve IT service delivery and operational efficiency. • Develop and mentor future IT leaders through structured onboarding and training programs. • Leverage technology and process automation to enhance support services. • Foster a culture of continuous learning and innovation, ensuring business success. With a strong foundation in IT strategy, leadership, and process optimization, I am ready to take on new challenges that drive organizational growth and excellence.