Boukhalfa Walid
IT Manager Senior Client Services Lead at Arup
Based in Copenhagen, Denmark
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Seniority
Other
Department
Other
Location
Copenhagen
Industry
Design Services
Company size
26K
Contact information
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b•••••••@arup.com
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Background
About Boukhalfa Walid
As a results-driven IT Manager and Senior Client Services Lead, I excel in delivering exceptional local and global customer support, project leadership, and systems administration. Currently, I oversee comprehensive IT support for ARUP employees, ensuring efficient operations and swift resolutions to technical challenges. I manage critical global incidents and collaborate with international teams to implement effective solutions, reducing incident response time by [insert specific percentage or time saved]. My proficiency in Office 365 and Azure management allows me to effectively administer user access, troubleshoot issues, and uphold compliance with security standards. I am committed to enhancing user experiences across platforms like Teams, SharePoint Online, and Exchange, driving productivity and satisfaction. In my role as Client Services Lead, I design and implement IT systems and services that align with business objectives. I also develop and deliver IT training for new employees, producing user guides that foster technical proficiency within the organization. With a proven track record in budget and vendor management, I optimize IT spending to meet operational needs while ensuring compliance with organizational policies. I am passionate about minimizing security risks and enhancing operational efficiency through effective technology solutions. I thrive in collaborative environments and am dedicated to continuous improvement for myself and my teams. Let’s connect to explore how we can innovate and achieve success together! Skills: Azure Management - Office 365 Administration - Global IT Support - Troubleshooting - Hardware Support - Software Support - System Administrator- IT Project Coordination - Client Services - Team Development - Technical Training - Policy Compliance - System Optimization - Collaboration - Problem Solving - IT Strategy - ServiceNow - Customer Support - Teamwork - Competent Communicator - Competent Leadership …
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