Boyan Delev

Background

About Boyan Delev

As a CloudOps Engineer, I play a crucial role in a 24x7 Cloud Lifecycle and Management team. My expertise includes using a suite of monitoring and automation tools such as Alert Notification Service, Availability Service, Automation Pilot, Postman, Kibana and Dynatrace. I excel in maintaining seamless cloud operations, building and supporting a 24/7 monitoring infrastructure, responding to alerts, managing customer tickets, and driving issue resolution. I collaborate closely with development teams, participate in bridge calls, and contribute to continuous improvement initiatives. My proactive problem management has led to significant improvements in our infrastructure and processes. As a L2 Cloud Engineer at Tek Experts, I excel in providing top-tier support to Microsoft clients, specializing in Azure Monitoring and Automation. With expertise in Azure services like Azure Monitor, Log Analytics, App Insights, and more, I deliver robust solutions to enhance monitoring and automation capabilities. Proficient in working with Windows and Linux virtual machines, I ensure comprehensive client support. My diagnostic skills, utilizing tools like Kusto and PowerShell, enable swift incident resolution and precise solutions. At TELUS International Bulgaria, as a Player Support Agent, I provided prompt resolutions to customers via chat and email. Troubleshooting technical issues, collecting and analyzing log files, and leveraging strong technical acumen, I enhanced players' gaming experiences. In my role as a Customer Support Representative at Finnair, I effectively handled calls, chats, and emails, delivering exceptional service. Proficient in modifying tickets, creating on-the-spot transactions, and addressing customer complaints, I navigated complex situations to find suitable solutions. As a Technical Support Agent at Sutherland, I served as a crucial point of contact for Disney Plus and the Disney Store customers. Managing multiple cases, troubleshooting technical issues, and providing comprehensive assistance ensured exceptional customer experiences. Overall, I am a results-driven professional with a proven track record in providing exceptional technical support, enhancing customer experiences, and delivering innovative solutions. My expertise in Azure, troubleshooting, and effective communication enables me to excel in dynamic environments.