Brad Bong
Founding Customer Success Manager at Balanced Body
Based in Sacramento, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Sacramento
Industry
Wellness and Fitness Services
Company size
529
Contact information
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b•••••••@pilates.com
Phone
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Background
About Brad Bong
Scaled enterprise SaaS revenue by $300K YoY using Dynamics365 CRM to implement QBRs and ROI tracking across 463 accounts ($1.2M+ portfolio).• Engineered customer success strategies in Livestorm and Zendesk that reduced churn by 25% while improving NPS from 3.3 to 3.8 across 65K SMB accounts.• Accelerated CS team efficiency 65% by architecting migration to Hubspot CRM, including journey mapping and automation implementation.• Led cross-functional initiatives with GTM and Product teams to expand mid-market customer base from 1K to 5K through HEX/Looker-driven analytics and market trend analysis.
Decision-makers
Other people at Balanced Body
- KEC-Team
Ken Endelman
President · General Business & Management
- BMStaff
Beth Merrill-Belval
Communications Specialist · Advertising & Marketing
- CLStaff
Cheryl Lemmer Pma-Cpt
Pilates and Gyrotonic Instructor · Healthcare & Human Services
- HTOther
Huy Tran
Senior Sales Account Manager at Balanced Body · Other
- MMManager
Mark Mailhot
Commercial Sales Manager · Sales & Business Development
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