Brad McAfee

Background

About Brad McAfee

Responsible for overseeing client satisfaction for major operating companies in the BakkenProfessional SummaryResults-driven Account Manager with over 6 years of experience in managing key accounts, driving revenue growth, and building strong client relationships. Adept at identifying client needs, developing tailored solutions, and delivering exceptional customer service. Proven track record of exceeding sales targets and enhancing client satisfaction.Key Skills- Account Management- Client Relationship Building- Sales and Revenue Growth- Strategic Planning- Negotiation- Cross-functional Team Collaboration- CRM Software (e.g, Salesforce, HubSpot)- Data Analysis and Reporting- Problem-solving- Communication and PresentationAccount ManagerWest Dakota Water, Williston, NDJuly/2022 – Present- Handled 2 client accounts, achieving an average annual growth rate of 20%- Identified and pursued upsell and cross-sell opportunities, resulting in an additional in revenue- Led contract negotiations and managed renewals, achieving a 95% contract renewal rate- Analyzed client feedback and implemented improvements to enhance customer satisfaction- Delivered presentations and product demonstrations to clients, securing new business deals.Junior Account ManagerWest Dakota Water, Williston, ND AUG/2021– July/2022- Supported senior account managers in managing client accounts and executing sales strategies- Assisted in the preparation of sales proposals, presentations, and contract negotiations- Maintained accurate client records and updated CRM systems regularly- Coordinated with internal teams to address client inquiries and resolve issues promptly- Participated in client meetings and contributed to developing relationship-building strategies-Develop layout of pipefitting and layflat operations-Assisting in planning work schedule, determining manpower levels, material quantities, trucking and equipment requirements-Prioritize, scheduling, and communicating plans and tasks to crew members-Supervising assigned crew members to ensure tasks are safely and productively completed promptly with a quality finished product-Completing and/or enforcing completion by others of all required daily reports including but not limited to required safety reports, equipment reports, discipline reports and incident reports-Monitoring work performance and productivity of crew members to ensure procedures, rules and safety requirements, are maintained.