Brad Pack

Background

About Brad Pack

With over two decades of experience in information technology, spanning seven years in transportation and fifteen years in healthcare, I am certified in IT Service Management ITIL 4. Seeking a rewarding position presents an opportunity to leverage my Release Management expertise, including proficiency in SharePoint Online, ServiceNow, Change Management, analytics, and process improvement facilitation. My exceptional interpersonal and communication skills enable me to effectively interact with individuals at all organizational levels, fostering trust and integrity in my relationships. Proven Release Management and QA skills, coupled with meticulous attention to detail, exceptional organizational and time management abilities, and resourcefulness in tracking and completing releases, make me a valuable asset. With the ability to manage multiple projects concurrently, prioritize tasks effectively, and demonstrate a proactive approach to problem-solving, I am an organized and detail-oriented individual who excels at follow-through and maintaining a high level of accountability. I have extensive experience with Waterfall, Agile, and SAFe methodologies. Proficient in testing applications, including Android, Apple (iOS), and services pipeline testing, QA, Staging, UAT, and Production deployments, including the Google Play and Apple App Store deployment processes, I am also proficient in implementing, releasing, and managing change management methodologies and processes. My expertise in ServiceNow and Microsoft SharePoint Online workflow and design enables me to effectively collaborate with stakeholders and drive business process improvements. Driven by a passion for customer satisfaction and a commitment to delivering exceptional business solutions, I am confident that my skills and experiences align with the needs of your organization.