Bradley Biggs

Background

About Bradley Biggs

It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark Hunter A seasoned and highly accomplished business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. I am a dynamic, versatile, and detailed-oriented leader with comprehensive experience developing and setting operating performance metrics and standards for speed, quality, and customer service. Skilled in managing the day-to-day loan processing. Ensure you comply with the established regulations and law requirements. Research applicant credit status and current financial position. Demonstrate the ability to collect and prepare all necessary documentation for the loan package. I am adept at assessing the credit standings of applicants through background research. Conclude on all applicable financial and non-financial criteria and develop loan repayment plans. Ensure employees are up to date with any changes in the current mortgage environment with constant training and one on one reviews. Handle inbound calls from various sources: internet aggregate lead generators, customer service live transfers, and marketing campaigns. Assure timely loan processing by assisting in the collection of required loan documentation for Processors and Underwriters. Maintain top 25% cycle time metric amongst peers and a near perfect defect rate during entire tenure. My remarkable leadership and interpersonal skills let me communicate with upper management and team members. I am confident in delivering impeccable results through my dedication to handling multiple functions and activities under high-pressure environments & tight deadlines. Areas of Expertise: Strategic & Operations Planning Project Management Business Development Market Research & Analysis Quality Assurance Customer Service Process Improvement Strong Interpersonal Skills Analytical Skills Team Management Communications Critical Thinking Systems Analysis Problem Solving Time Management Attention to Detail Client Relationship Management Innovation Leadership Management Skills