Bradley Young

Background

About Bradley Young

Promotes a department culture of customer-focused, service-oriented, competitive, reliable, and efficient delivery of services. Develops and implements strategies and policies for managing facilities maintenance operations. Conducts systematic and ongoing evaluations of all services and operations for user satisfaction through surveys and other assessment activities; implements recurring performance measurement metrics for key services; identifies customer service or operational problems and formulates and implements solutions. Provides vision and leadership in assessing potential areas of opportunity in the delivery of new services that would support customer retention and improve N.O.I. Participate in annual strategic planning to align corporate goals and objectives with departmental goals and objectives. Continually adapts the organization in response to new technologies and changing customer expectations.