Brahim Nader
Workforce Management at Bell
Based in Montreal, Canada
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Seniority
Staff
Department
Human Resources
Location
Montreal
Industry
Telecommunications
Company size
34K
Contact information
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b•••••••@letstalk.bell.ca
Phone
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Background
About Brahim Nader
Workforce management analyst, experienced in Real-time Operations Management and implementing proactive mitigation plans to optimize call center capacity and improve customer experience across different lines of business. I have been working on multiple aspects including real-time management, national support channel representative for agents in stores, retails and customer service agents. I’m a result-driven team player with extensive experience working under pressure, handling multiple tasks. I'm recognised for :* Excellent analytical capabilities * Adapt well in different environments * Strong customer service skills
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