Brahmpreet Singh

Background

About Brahmpreet Singh

I’m a certified Product Owner, Scrum Master, and IT Business Analyst with 7+ years of experience leading digital transformation initiatives in the insurance and financial services industry. I specialize in modernizing legacy systems, automating operational workflows, and delivering scalable solutions across platforms like Messagepoint, Salesforce, Azure Data Factory, and Advanced Analytics (GPT4o). At Manulife Financial, I’ve successfully worn multiple hats : Business Analyst, Product Owner, and Scrum Lead, guiding cross-functional Agile teams of up to 14 developers through iterative delivery. I’ve led high-impact projects such as Intelligent Capture (Automated claims processing) and IndexNext, streamlining claims processing by automating over 80% of manual steps and enabling significant cost/time savings. With strong hands-on experience in tools like Salesforce, JIRA, Power BI, SQL, Messagepoint, and DocuSign, I bridge the gap between business goals and technical execution. I take pride in facilitating requirement sessions, defining user stories and business rules, and driving delivery through detailed analysis, process optimization, and user-centric thinking. I’m passionate about contributing to public service initiatives and helping organizations modernize legacy systems to deliver more human-centric, sustainable, and efficient digital services.