Brandon L.

Background

About Brandon L.

Oversee operational workflow and daily processing of the Business Process Analysts department,Production Support department, Accounts Reconciliation department and Consumer Correspondence department to assure client and organizational requirements are met.Maintain appropriate staffing levels to ensure work standards are met.Ensure the proper departmental standard operating procedures are in place and being observedWork closely with the Professional Services Development Manager to develop and maintain policies and procedure manuals for all functional areas.Maintain knowledge and compliance with all FDCPA and state laws.Communicate with internal and external contacts in a professional and knowledgeable manner.Promotes effective working relations and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of the department/company goals and objectives.Train/mentor existing and new staff to achieve optimal productivity.