Brandon Morales
Service Desk Analyst L2 at The Functionary
Based in Guatemala
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Seniority
Staff
Department
Information Technology
Location
Guatemala
Industry
IT Services and IT Consulting
Company size
434
Contact information
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b•••••••@thefunctionary.com
Phone
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Background
About Brandon Morales
I am a seasoned technical support professional with over 8 years of experience providing service in various IT domains. My expertise lies in: Desktop Support: troubleshooting and resolving hardware and software issues on Windows and Mac machines. Mobile Device Support: assisting users with Android and iOS devices. Network Troubleshooting: diagnosing and fixing network connectivity problems. Printer Support: printer installation, configuration and troubleshooting. Skills: Power Automate: automating repetitive tasks for increased efficiency. Python Development: scripting for basic automation needs. Data Analytics: utilizing Power BI Desktop to extract insights from data. Excel: proficient at data manipulation and analysis. SQL: possess a foundational understanding of querying databases. Microsoft: Everything related to supporting Azure AD, On-premise AD, Exchange online, O365 Networking: Firewall implementation and support (mostly Fortinet and SonicWall) Cloud: Some familiarity with AWS and Azure
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